Queen 25cm Gel Memory Foam Mattress – Dual-Layered Comfort with CertiPUR-US® Certified Foam

Sleep better every night with the Palermo Queen Gel Memory Foam Mattress, designed for comfort, support, and durability. Its 25cm dual-layer design combines plush memory foam with a high-density support base for balanced comfort and long-lasting strength.Over the top of the memory foam, we added the revolutionary OEKO-100 compliant blend fabric cover. It enhances breathability by creating an air layer while also reducing moisture.

The gel-infused memory foam adapts to your body while regulating temperature, keeping you cool and comfortable through Australia's warm seasons. Made withCertiPUR-UScertified foam, this mattress ensures safety, performance, and quality for years of restful sleep.

CertiPUR-US certified foams are:

✓ Made without ozone depleters

✓ Made without PBDEs, TDCPP or TCEP (Tris) flame retardants

✓ Made without mercury, lead, and other heavy metals

✓ Made without formaldehyde

✓ Made without phthalates regulated by the Consumer Product Safety Commission

✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Specifications:

• Dual-layer mattress combines 4.3cm gel-infused, ventilated memory foam surface + 21cm high density foam base for excellent support with a medium-firm feel
• Gel infused memory foam regulates temperature while conforming to the body to ease pressure points
• Temperature-regulating, moisture-controlling OEKO-100 compliant blend fabric cover creates a comfortable air layer
• Made withCertiPUR-US certified foam for safety and performance
• Australian QUEEN Size Mattress Dimensions: 153 x 203cm (approximately)
• Mattress Height: 25cm(approximately)

Attributes:

• Size: Queen

Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.

Neo Furniture Australia

At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

• You will receive:

  • An order confirmation email after checkout.

  • A shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Locations

We currently deliver within Australia only, including:

• Victoria

• New South Wales

• Queensland

• South Australia

• Western Australia

• Tasmania

• Australian Capital Territory (ACT)

• Northern Territory

Delivery is available only to areas serviced by our freight and courier partners.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery postcode

• Product size and weight

• Supplier warehouse location

• Delivery method

Promotional Offers

From time to time, selected items may include Free Shipping Australia-wide.

For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Location	Delivery Estimate
Metro Melbourne / Sydney / Brisbane	2–7 business days
Regional Victoria / NSW / QLD	4–10 business days
SA / WA / TAS / NT	5–14 business days
Remote Areas	7–21 business days

Large furniture, pallet deliveries, or supplier-direct shipments may take longer.

Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive:

• Tracking number

• Courier or freight details

• Tracking link

You can monitor shipment progress directly with the courier.

Shopify supports tracking updates and delivery estimates at checkout.

6. Multiple Shipments

Because we use multiple suppliers, your order may arrive in separate deliveries.

Example:

• Dining table may ship from one warehouse.

• Chairs may ship separately.

You will receive tracking information for each shipment.

7. Authority to Leave

Where the courier allows:

• Parcels may be left in a safe place if no one is available to receive them.

• If a signature is required, the courier may attempt redelivery or leave collection instructions.

Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.

8. Damaged or Missing Items

Please inspect your order upon arrival.

If items arrive:

• Damaged

• Incorrect

• Incomplete

Please email us within 48 hours at info@neofurniture.com.au and include:

• Order number

• Photos of the damage

• Description of the issue

We will work with our supplier to resolve the issue as quickly as possible.

9. Delivery Delays

Delays can occur due to:

• Supplier stock availability

• Freight carrier delays

• Weather disruptions

• Regional delivery limitations

If there is a significant delay, we will notify you by email.

10. Change of Address

Please contact us immediately if your shipping details need to be changed.

Once an order has been dispatched, we may not be able to redirect shipments.

11. Pickup Option (Optional – If Enabled)

For selected items, Click & Collect / Pickup may be available.

Customers will receive:

• Pickup confirmation

• Collection address

• Available pickup time

No shipping charge applies to pickup orders.

12. Contact Us

Neo Furniture Australia

Email: info@neofurniture.com.au

Website: www.neofurniture.com.au

Questions about shipping? We're happy to help.