25cm Double Reversible Gel Memory Foam Mattress BedStory Medium & Firm

Made with CertiPUR-US and OEKO-TEX Standard 100 certified materials, this mattress is designed for safety, comfort, and sustainability.
The gel-infused memory foam layer helps regulate temperature, keeping you cool throughout the night, while the high-density support foam enhances durability and airflow for a fresh, restful sleep.
This BedStory mattress contours to your body, providing customised support and maintaining proper spinal alignment.
Our mattress is perfect for all sleep positions, ensuring you wake up feeling refreshed and pain-free.
Offering medium firmness, this mattress is dual-sided, allowing you to flip it to adjust the feel to suit your preferences and provide consistent support for better sleep quality.
The machine-washable, durable cover makes maintenance easy, keeping the mattress fresh. Recovery of 48-72 hours is recommended for your new mattress to get to its original shape.

Features
Made with eco-friendly CertiPUR-US foam and OEKO-TEX Standard 100 cover for a healthier, safer sleep.
Gel-infused memory foam keeps you cool, while high-density support foam enhances airflow for a refreshing sleep.
Contours to your body for optimal spinal alignment and comfort in any sleep position.
Medium firmness with dual-sided design—adjust to your preferred comfort level.
Machine-washable cover for easy maintenance, perfect for homes, caravans, or guest rooms.

Specifications:
DOUBLE MENORY FOAM MATTRESS
Construction Type: Memory foam
Top Style: Smooth Top
Layers Qty: 5
Cover: Knit Stretch Polyester
Mattress Feel: Medium

Package Content
BedStory Mattress x 1

This product comes with 1 year warranty

View Complete List of Undeliverable Postcode Suburb Combinations

Postcode Suburb / Location 0811 CASUARINA 0814 NIGHTCLIFF 0821 WINNELLIE 0822 LIVINGSTONE, GUNBALANYA, WAGAIT BEACH, PIRLANGIMPI, DOUGLAS-DALY, WEST ARNHEM, ACACIA HILLS, LAMBELLS LAGOON, WADEYE, ANGURUGU, GALIWINKU, MANINGRIDA, TUMBLING WATERS, MINJILANG, MILINGIMBI, RAMINGINING, FINNISS VALLEY, DALY RIVER, LLOYD CREEK, WARRUWI 0830 PALMERSTON CITY 0837 NOONAMAH 0845 BATCHELOR 0850 COSSACK 0851 KATHERINE 0852 TIMBER CREEK, MATARANKA, URALLA, LARRIMAH, LAJAMANU, BIRDUM, MINIYERI INTERNAL, MCARTHUR, BAINES 0854 BORROLOOLA 0861 TENNANT CREEK 0862 ELLIOTT 0871 ALICE SPRINGS 0872 YULARA, SANDOVER, TI TREE, MIMILI, ALICE SPRINGS, HERMANNSBURG, ENGAWALA, ALI CURUNG, SANTA TERESA, ANMATJERE, HAASTS BLUFF 0873 ILPARPA, AMOONGUNA, HEAVITREE GAP CPA 0880 YIRRKALA, GAPUWIYAK 0886 JABIRU 2628 AVONSIDE 2630 ROSE VALLEY 2795 CLEAR CREEK 2898 LORD HOWE ISLAND 2899 NORFOLK ISLAND 3709 MOUNT ALFRED 4275 ILLINBAH 4304 BOOVAL FAIR 4306 BLACKBUTT SOUTH 4310 WOOLOOMAN 4313 LOWER CRESSBROOK, TOOGOOLAWAH 4340 ASHWELL 4343 LOWER TENTHILL 4350 CLIFFORD GARDENS 4352 CONDAMINE PLAINS, YANDILLA, MOUNT LUKE 4357 MILLMERRAN DOWNS 4359 WEST HALDON 4361 MANAPOURI 4370 WOMINA, NORTH BRANCH, MOUNT COLLIERY 4380 SUGARLOAF, STORM KING 4403 WEST PRAIRIE 4404 FORMARTIN 4406 HANNAFORD 4407 NANGWEE 4413 GREENSWAMP 4415 KOWGURAN, DALWOGON 4416 BARRAMORNIE 4417 WELLESLEY, WERIBONE 4419 BUNGABAN 4423 TEELBA 4424 DRILLHAM 4428 WALLUMBILLA NORTH 4454 BEILBA, HIGHLAND PLAINS, ARCADIA VALLEY, MOUNT HOWE, MOUNT HUTTON 4455 TINGUN, BUNGEWORGORAI, BALLAROO, BLYTHDALE 4467 MUNGALLALA 4468 MORVEN 4470 SOMMARIVA 4474 ADAVALE 4477 AUGATHELLA 4478 MINNIE DOWNS 4479 COOLADDI 4481 WINDORAH 4486 HEBEL 4487 BEGONIA 4492 THARGOMINDAH 4493 HUNGERFORD 4496 TALWOOD 4566 NOOSAVILLE 4580 COOLOOLA 4605 BYEE 4606 GREENVIEW

4610IRONPOT 4611 MARSHLANDS 4612 KEYSLAND 4613 KINLEYMORE 4625 DIRNBIR, BRANCH CREEK 4630 GLENLEIGH, MONAL 4650 WALKERS POINT, MOUNT URAH 4660 GOODWOOD 4671 BOOLBOONDA 4676 LOWMEAD 4699 BAJOOL 4702 JOSKELEIGH, BOOLBURRA, GINDIE, KALAPA, TARRAMBA 4703 LAKE MARY 4705 LOTUS CREEK 4714 HORSE CREEK, LEYDENS HILL 4719 ISLA, LONESOME CREEK 4721 THERESA CREEK 4726 ARAMAC 4732 MUTTABURRA 4741 COPPABELLA, PINNACLE, HAZLEDEAN 4751 PLEYSTOWE 4757 BROKEN RIVER 4798 PINDI PINDI 4800 CRYSTAL BROOK 4806 FREDERICKSFIELD, DALBEG, WANGARATTA, KIRKNIE, GROPER CREEK 4807 DALBEG, ALVA 4816 PALM ISLAND, SELLHEIM, MUTARNEE 4819 WEST POINT 4822 SAXBY, BELLFIELD, WOOLGAR 4823 JULIA CREEK 4824 THREE RIVERS 4825 KALKADOON 4829 BEDOURIE 4830 BURKETOWN 4849 DAMPER CREEK 4850 TOOBANNA 4854 MIDGENOO, FELUGA, MURRAY UPPER, EAST FELUGA 4855 JAFFA 4856 WALTER LEVER ESTATE, JAPOONVALE 4859 NO. 6 BRANCH 4860 MUNDOO, MIGHELL 4861 BARTLE FRERE 4865 PACKERS CAMP 4871 CROYDON, YARRABAH, GEORGETOWN, LAKELAND, MOUNT SURPRISE, FORSAYTH, ALOOMBA, MOUNT MOLLOY, WOOPEN CREEK, GERMANTOWN, BOOGAN, BRAMSTON BEACH 4872 INNOT HOT SPRINGS, BARRINE 4873 COW BAY, DAINTREE, LOWER DAINTREE, CAPE TRIBULATION, BAMBOO, WHYANBEEL, FOREST CREEK, CASSOWARY 4874 MAPOON 4875 HORN, MABUIAG ISLAND, BOIGU ISLAND, ERUB ISLAND, SAIBAI ISLAND, BADU ISLAND, MURRAY ISLAND, WARRABER ISLET, MER ISLAND, PORUMA ISLAND 4876 BAMAGA, SEISIA, INJINOO 4880 ARRIGA 4883 WONGABEL, CARRINGTON 4884 LAKE BARRINE 4885 NORTH JOHNSTONE, KUREEN, GLEN ALLYN, BUTCHERS CREEK 4886 MILLAA MILLAA, MINBUN, BEATRICE 4887 MOOMIN, WONDECLA, IRVINEBANK, WATSONVILLE 4888 EVELYN 4892 LOCKHART RIVER, AURUKUN, LAURA, GUNUNA 4895 DEGARRA, BLOOMFIELD 5223 CASSINI, NEWLAND, DUNCAN, CYGNET RIVER 5310 WANBI, CALIPH 5410 LINWOOD 5690 NULLARBOR 6220 UDUC 6221 WOKALUP 6225 CARDIFF 6231 BUNBURY 6236 WELLINGTON MILL, WELLINGTON FOREST, PARADISE 6239 YABBERUP, THOMSON BROOK 6258 RINGBARK 6260 CHANNYBEARUP, YEAGARUP 6262 BOORARA BROOK 6271 STIRLING ESTATE 6275 SCOTT RIVER EAST 6302 CALJIE, COLD HARBOUR 6304 DALE 6306 JELCOBINE 6311 TOWNSENDALE 6312 DUMBERNING 6315 WEDGECARRUP 6316 KENMARE, WESTWOOD 6317 PINWERNYING, MOOJEBING, COBLININE, MURDONG, EWLYAMARTUP 6328 GREEN RANGE 6330 LOWLANDS, KRONKUP, GOODE BEACH 6332 ALBANY PO 6333 TINGLEDALE 6338 BREMER BAY, BOXWOOD HILL, AMELUP 6348 HOPETOUN 6352 NORTH KUKERIN 6355 SOUTH NEWDEGATE 6356 LAKE KING 6359 HYDEN 6367 KONDININ 6383 CUBBINE 6397 ROCKY GULLY 6401 ROSSMORE, MURESK 6410 NORTH KELLERBERRIN, MOUNT CAROLINE 6412 NORTH BAANDEE 6423 WESTONIA 6424 SOUTH BODALLIN 6437 LEINSTER 6446 GRASS PATCH 6450 MYRUP, CONDINGUP, MERIVALE, BEAUMONT 6461 KOOMBERKINE 6472 BEACON 6475 BOORALAMING 6479 MUKINBUDIN, WILGOYNE 6485 KORRELOCKING 6503 BAMBUN 6506 MOGUMBER 6509 YARAWINDAH, GLENTROMIE

6515WADDY FOREST 6519 WOMARDEN 6522 MINGENEW, BUNDANOON 6525 IRWIN, MOUNT ADAMS, YARDARINO 6531 GERALDTON PO 6532 BULLER 6535 ALMA, GREGORY 6562 COPLEY 6566 BEJOORDING 6568 WATTENING 6572 PIAWANING 6575 MILING 6603 MOCARDY 6605 KONDUT 6630 MULLEWA 6635 YALGOO 6638 MOUNT MAGNET 6642 MEEKATHARRA, PEAK HILL, KUMARINA 6646 LITTLE SANDY DESERT 6705 GASCOYNE JUNCTION 6707 NORTH WEST CAPE 6714 GAP RIDGE 6718 ROEBOURNE 6725 ROEBUCK, WATERBANK 6753 JIGALONG 6758 NULLAGINE 6760 MARBLE BAR 6770 TANAMI, MCBEATH, MUELLER RANGES 6798 CHRISTMAS ISLAND 7054 LOWER SNUG, FERN TREE 7109 CRADOC 7116 BROOKS BAY, CAIRNS BAY 7120 PARATTAH, LEVENDALE 7140 MALBINA 7170 ROCHES BEACH 7172 NUGENT 7175 MARION BAY 7211 CLEVELAND 7213 ROSSARDEN 7215 CHAIN OF LAGOONS 7255 MEMANA, LEEKA, LOCCOTA, RANGA, PALANA 7256 NARACOOPA, LOORANA, GRASSY, LYMWOOD, WICKHAM, YARRA CREEK 7304 CAVESIDE 7315 SPALFORD 7330 ROGER RIVER, ARTHUR RIVER, NABAGEENA, WOOLNORTH, BROADMEADOWS, SCOPUS

Neo Furniture Australia

At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

• You will receive:

  • An order confirmation email after checkout.

  • A shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Locations

We currently deliver within Australia only, including:

• Victoria

• New South Wales

• Queensland

• South Australia

• Western Australia

• Tasmania

• Australian Capital Territory (ACT)

• Northern Territory

Delivery is available only to areas serviced by our freight and courier partners.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery postcode

• Product size and weight

• Supplier warehouse location

• Delivery method

Promotional Offers

From time to time, selected items may include Free Shipping Australia-wide.

For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Location	Delivery Estimate
Metro Melbourne / Sydney / Brisbane	2–7 business days
Regional Victoria / NSW / QLD	4–10 business days
SA / WA / TAS / NT	5–14 business days
Remote Areas	7–21 business days

Large furniture, pallet deliveries, or supplier-direct shipments may take longer.

Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive:

• Tracking number

• Courier or freight details

• Tracking link

You can monitor shipment progress directly with the courier.

Shopify supports tracking updates and delivery estimates at checkout.

6. Multiple Shipments

Because we use multiple suppliers, your order may arrive in separate deliveries.

Example:

• Dining table may ship from one warehouse.

• Chairs may ship separately.

You will receive tracking information for each shipment.

7. Authority to Leave

Where the courier allows:

• Parcels may be left in a safe place if no one is available to receive them.

• If a signature is required, the courier may attempt redelivery or leave collection instructions.

Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.

8. Damaged or Missing Items

Please inspect your order upon arrival.

If items arrive:

• Damaged

• Incorrect

• Incomplete

Please email us within 48 hours at info@neofurniture.com.au and include:

• Order number

• Photos of the damage

• Description of the issue

We will work with our supplier to resolve the issue as quickly as possible.

9. Delivery Delays

Delays can occur due to:

• Supplier stock availability

• Freight carrier delays

• Weather disruptions

• Regional delivery limitations

If there is a significant delay, we will notify you by email.

10. Change of Address

Please contact us immediately if your shipping details need to be changed.

Once an order has been dispatched, we may not be able to redirect shipments.

11. Pickup Option (Optional – If Enabled)

For selected items, Click & Collect / Pickup may be available.

Customers will receive:

• Pickup confirmation

• Collection address

• Available pickup time

No shipping charge applies to pickup orders.

12. Contact Us

Neo Furniture Australia

Email: info@neofurniture.com.au

Website: www.neofurniture.com.au

Questions about shipping? We're happy to help.