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Description
It is time to upgrade and sleep like royalty in our Artiss Vila bed frame. Draped in a faux linen fabric, and with a grandiose tufted headboard; you will enjoy retiring to your boudoir and going to sleep each night. But there is a more to this luxurious bed frame than meets the eye!
Lift the frame by pulling a strap and you will see a hidden storage space under the wooden arched slat base. The gas lift system enables you to effortlessly lift the bed to store all the items you wish to hide away, and it is perfect for storing seasonal clothes or extra bedding.
The wooden arched slat base is also designed to flex appropriately so that it can better distribute the weight on it and helps to minimise movement disturbances within the night created when two people are sleeping
The bed frame is well-built with reinforced steel bars within its sturdy steel frame. Heavy-duty metal connectors keep the frame sturdy with additional central support from an adjustable centre support beam, so you can rest easy at night knowing you have great support.
Note: Mattress is sold separately
Features:
Premium faux linen fabric
Padded with high density foam
Tufted headboard
Breathable non-woven fabric
Gas lift storage system
Sturdy steel frame
Wooden arched slat base
Heavy duty metal connectors
Reinforced construction with steel bars
Adjustable centre support beam
Specifications:
Frame: Steel
Slats: Wood
Exterior: Faux linen fabric
Bed head height: 99cm
Storage height: 33.5cm
Queen frame dimension: 215.5 x 160 x 99cm
Fits standard Australian Queen size mattress: 153 x 203cm
Colour: Charcoal
Package Contents:
1 x Bed Frame
1 x Assembly Manual
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.
View Complete List of Undeliverable Postcode Suburb Combinations
Shipping & Returns
Neo Furniture Australia
At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.
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Orders placed on weekends or public holidays are processed on the next business day.
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You will receive:
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An order confirmation email after checkout.
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A shipping confirmation email with tracking information once your order is dispatched.
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2. Shipping Locations
We currently deliver within Australia only, including:
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Victoria
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New South Wales
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Queensland
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South Australia
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Western Australia
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Tasmania
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Australian Capital Territory (ACT)
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Northern Territory
Delivery is available only to areas serviced by our freight and courier partners.
3. Shipping Charges
Shipping costs are calculated at checkout based on:
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Delivery postcode
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Product size and weight
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Supplier warehouse location
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Delivery method
Promotional Offers
From time to time, selected items may include Free Shipping Australia-wide.
For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.
4. Estimated Delivery Times
Estimated delivery times after dispatch:
| Location | Delivery Estimate |
|---|---|
| Metro Melbourne / Sydney / Brisbane | 2–7 business days |
| Regional Victoria / NSW / QLD | 4–10 business days |
| SA / WA / TAS / NT | 5–14 business days |
| Remote Areas | 7–21 business days |
Large furniture, pallet deliveries, or supplier-direct shipments may take longer.
Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive:
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Tracking number
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Courier or freight details
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Tracking link
You can monitor shipment progress directly with the courier.
Shopify supports tracking updates and delivery estimates at checkout.
6. Multiple Shipments
Because we use multiple suppliers, your order may arrive in separate deliveries.
Example:
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Dining table may ship from one warehouse.
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Chairs may ship separately.
You will receive tracking information for each shipment.
7. Authority to Leave
Where the courier allows:
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Parcels may be left in a safe place if no one is available to receive them.
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If a signature is required, the courier may attempt redelivery or leave collection instructions.
Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.
8. Damaged or Missing Items
Please inspect your order upon arrival.
If items arrive:
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Damaged
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Incorrect
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Incomplete
Please email us within 48 hours at info@neofurniture.com.au and include:
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Order number
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Photos of the damage
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Description of the issue
We will work with our supplier to resolve the issue as quickly as possible.
9. Delivery Delays
Delays can occur due to:
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Supplier stock availability
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Freight carrier delays
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Weather disruptions
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Regional delivery limitations
If there is a significant delay, we will notify you by email.
10. Change of Address
Please contact us immediately if your shipping details need to be changed.
Once an order has been dispatched, we may not be able to redirect shipments.
11. Pickup Option (Optional – If Enabled)
For selected items, Click & Collect / Pickup may be available.
Customers will receive:
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Pickup confirmation
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Collection address
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Available pickup time
No shipping charge applies to pickup orders.
12. Contact Us
Neo Furniture Australia
Email: info@neofurniture.com.au
Website: www.neofurniture.com.au
Questions about shipping? We're happy to help.

