
Collapsible content
Description
When your sleep requires a superior firm support mattress for any number of reasons, you can rely on the Giselle Bedding Firm Mattress to address your needs.
The Mattress is designed to offer firm support with its six working turns per coil system, a fact that is critical in determining the right amount of support needed. The independent pocketed spring design also ensures that your body weight is evenly absorbed and distributed throughout the mattress. And the top layer of high density foam delivers longlasting comfort that you'll surely appreciate for many years to come.
Covered with premium Belgium knitted fabric for unsurpassed softness and body heat dissipation, the Giselle Bedding Firm Mattress is also highly breathable and dust mite and mould-resistant with no necessity to turn over the mattress unlike other inferior alternatives. Handy side handles enables you to position the mattress easily.
We take sleep seriously and the Giselle Bedding Firm Mattress is more than ready to give you the therapeutic and comforting rest you desire with every sleep.
***NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OF AGE***
Features
Giselle Bedding - Mykonos Series
Premium Belgium knitted fabric
High density foam
Medium-firm support
6 working turn coil system
Independent pocket spring mattress
Hypo-allergenic material
Dust mite and mould resistant
Highly breathable
No mattress-turning needed
Side handles
Specifications:
Size: Queen
Number of coils: 768
Firmness: 7.0/ Medium-Firm
Thickness: 30cm
Dimension: 203 x 153 x 30cm
Vacuum packaging: Item will expand to its normal shape within 1 day after unpacking
Assembly Required: No
Please Note: The item comes in 1 Package
Package Content
(1) Pocket Spring Mattress x1
This product comes with 5 years warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.
View Complete List of Undeliverable Postcode Suburb Combinations
Shipping & Returns
Neo Furniture Australia
At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.
1. Order Processing Time
-
Orders are processed within 1–2 business days after payment confirmation.
-
Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.
-
Orders placed on weekends or public holidays are processed on the next business day.
-
You will receive:
-
An order confirmation email after checkout.
-
A shipping confirmation email with tracking information once your order is dispatched.
-
2. Shipping Locations
We currently deliver within Australia only, including:
-
Victoria
-
New South Wales
-
Queensland
-
South Australia
-
Western Australia
-
Tasmania
-
Australian Capital Territory (ACT)
-
Northern Territory
Delivery is available only to areas serviced by our freight and courier partners.
3. Shipping Charges
Shipping costs are calculated at checkout based on:
-
Delivery postcode
-
Product size and weight
-
Supplier warehouse location
-
Delivery method
Promotional Offers
From time to time, selected items may include Free Shipping Australia-wide.
For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.
4. Estimated Delivery Times
Estimated delivery times after dispatch:
| Location | Delivery Estimate |
|---|---|
| Metro Melbourne / Sydney / Brisbane | 2–7 business days |
| Regional Victoria / NSW / QLD | 4–10 business days |
| SA / WA / TAS / NT | 5–14 business days |
| Remote Areas | 7–21 business days |
Large furniture, pallet deliveries, or supplier-direct shipments may take longer.
Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive:
-
Tracking number
-
Courier or freight details
-
Tracking link
You can monitor shipment progress directly with the courier.
Shopify supports tracking updates and delivery estimates at checkout.
6. Multiple Shipments
Because we use multiple suppliers, your order may arrive in separate deliveries.
Example:
-
Dining table may ship from one warehouse.
-
Chairs may ship separately.
You will receive tracking information for each shipment.
7. Authority to Leave
Where the courier allows:
-
Parcels may be left in a safe place if no one is available to receive them.
-
If a signature is required, the courier may attempt redelivery or leave collection instructions.
Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.
8. Damaged or Missing Items
Please inspect your order upon arrival.
If items arrive:
-
Damaged
-
Incorrect
-
Incomplete
Please email us within 48 hours at info@neofurniture.com.au and include:
-
Order number
-
Photos of the damage
-
Description of the issue
We will work with our supplier to resolve the issue as quickly as possible.
9. Delivery Delays
Delays can occur due to:
-
Supplier stock availability
-
Freight carrier delays
-
Weather disruptions
-
Regional delivery limitations
If there is a significant delay, we will notify you by email.
10. Change of Address
Please contact us immediately if your shipping details need to be changed.
Once an order has been dispatched, we may not be able to redirect shipments.
11. Pickup Option (Optional – If Enabled)
For selected items, Click & Collect / Pickup may be available.
Customers will receive:
-
Pickup confirmation
-
Collection address
-
Available pickup time
No shipping charge applies to pickup orders.
12. Contact Us
Neo Furniture Australia
Email: info@neofurniture.com.au
Website: www.neofurniture.com.au
Questions about shipping? We're happy to help.

