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Description
Discover the balance of robust support and tailored comfort with our 34cm thickness hybrid mattress. Engineered specifically for those who require more substantial support, this mattress features a 7.5 firm rating, making it an excellent choice for heavy individuals or anyone who favors a truly firm sleeping surface. The core of the mattress is built upon 26cm high compress rate pocket springs, designed to provide deep-seated structural integrity while isolating motion transfer. Above the springs, a meticulously crafted comfort layer system awaits. It includes 3.5cm of egg crate foam for enhanced airflow, 1cm of memory foam for contouring, and 0.5cm of latex foam for responsive bounce, all encased under a breathable knitted fabric top. The 5-zone design ensures that your body receives targeted support exactly where it is needed most.
Frequently Asked Questions (FAQ)
Q: Why does this mattress use a combination of 3.5cm egg crate foam and latex foam? A: While the 7.5 firm rating provides a hard, supportive base , the combination of breathable egg crate foam and responsive latex ensures that the surface remains breathable and comfortable, preventing heat trapping during the night.
Q: Is this mattress suitable for side sleepers?
A: This mattress is specially designed with a 7.5 firm rating and 26cm pocket springs. It is primarily optimized for back sleepers, stomach sleepers, and heavier individuals who require maximum spinal alignment and prevent sinking.
Features
34cm Total Thickness Profile
7.5 Extra Firm Support Level
26cm High Compress Pocket Springs
5-Zone Ergonomic Support System
Breathable Knitted Fabric Top
0.5cm Premium Responsive Latex Foam
1cm Contouring Memory Foam
3.5cm Airflow Egg Crate Foam
Specifications:
Brand: Levitex
Thickness: 34cm
Firmness: 7.5/ Firm
Colour: Grey
Double: 188cm x 138cm
Vacuum packaging: The item will return to its normal shape within 1 day of unpacking
Assembly required: No
Number of packages: One
Package Content
Levitex 5-Zone Pocket Spring Mattress with Latex 34 cm x 1
This product comes with 5 years warranty
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.
View Complete List of Undeliverable Postcode Suburb Combinations
Shipping & Returns
Neo Furniture Australia
At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.
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Orders placed on weekends or public holidays are processed on the next business day.
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You will receive:
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An order confirmation email after checkout.
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A shipping confirmation email with tracking information once your order is dispatched.
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2. Shipping Locations
We currently deliver within Australia only, including:
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Victoria
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New South Wales
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Queensland
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South Australia
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Western Australia
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Tasmania
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Australian Capital Territory (ACT)
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Northern Territory
Delivery is available only to areas serviced by our freight and courier partners.
3. Shipping Charges
Shipping costs are calculated at checkout based on:
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Delivery postcode
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Product size and weight
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Supplier warehouse location
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Delivery method
Promotional Offers
From time to time, selected items may include Free Shipping Australia-wide.
For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.
4. Estimated Delivery Times
Estimated delivery times after dispatch:
| Location | Delivery Estimate |
|---|---|
| Metro Melbourne / Sydney / Brisbane | 2–7 business days |
| Regional Victoria / NSW / QLD | 4–10 business days |
| SA / WA / TAS / NT | 5–14 business days |
| Remote Areas | 7–21 business days |
Large furniture, pallet deliveries, or supplier-direct shipments may take longer.
Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive:
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Tracking number
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Courier or freight details
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Tracking link
You can monitor shipment progress directly with the courier.
Shopify supports tracking updates and delivery estimates at checkout.
6. Multiple Shipments
Because we use multiple suppliers, your order may arrive in separate deliveries.
Example:
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Dining table may ship from one warehouse.
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Chairs may ship separately.
You will receive tracking information for each shipment.
7. Authority to Leave
Where the courier allows:
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Parcels may be left in a safe place if no one is available to receive them.
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If a signature is required, the courier may attempt redelivery or leave collection instructions.
Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.
8. Damaged or Missing Items
Please inspect your order upon arrival.
If items arrive:
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Damaged
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Incorrect
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Incomplete
Please email us within 48 hours at info@neofurniture.com.au and include:
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Order number
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Photos of the damage
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Description of the issue
We will work with our supplier to resolve the issue as quickly as possible.
9. Delivery Delays
Delays can occur due to:
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Supplier stock availability
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Freight carrier delays
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Weather disruptions
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Regional delivery limitations
If there is a significant delay, we will notify you by email.
10. Change of Address
Please contact us immediately if your shipping details need to be changed.
Once an order has been dispatched, we may not be able to redirect shipments.
11. Pickup Option (Optional – If Enabled)
For selected items, Click & Collect / Pickup may be available.
Customers will receive:
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Pickup confirmation
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Collection address
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Available pickup time
No shipping charge applies to pickup orders.
12. Contact Us
Neo Furniture Australia
Email: info@neofurniture.com.au
Website: www.neofurniture.com.au
Questions about shipping? We're happy to help.

