ROYALE Tencel Mattress Medium King-Single

Introducing theROYALÉTENCEL FIRM MATTRESS Experience the Pinnacle of Comfort. Discover the epitome of luxury sleep with ourROYALÉTENCEL FIRM MATTRESS, where innovation meets tranquility. This meticulously crafted mattress offers an unparalleled blend of quality, support, and eco-conscious design. Features: Tencel Fabric Sleep Surface:Drift into the peaceful embrace of our Tencel fabric sleep surface. Derived from sustainable eucalyptus trees, this naturally breathable material ensures a cool and soft night's sleep. It's gentle on your skin and eco-friendly, too. 50mm Quilt Layer:The 50mm quilt layer adds an extra touch of indulgence to your slumber. Sink into sublime softness and allow the day's worries to melt away as you embrace the cushioning comfort of this plush layer. 50mm 29-200 Foam Pillow Top Layer:Our specially designed pillow top layer takes your comfort to the next level. Sink into a cloud of softness that cradles your body, providing the perfect balance of support and relaxation. Premium Density GECA-Approved Foams:Rest easy on foams that are not only sumptuously comfortable but also environmentally responsible. Our foams are GECA approved, meaning they meet stringent environmental standards without compromising on quality. 5 Zone Indie Coil Pocket Spring:Experience tailored support for every inch of your body. The 5-zone indie coil pocket spring system ensures your spine is properly aligned, no matter your sleep position, providing relief to pressure points and promoting a more restful slumber. Comfort Edge Foam Box Construction:The innovative Comfort Edge Foam Box Construction delivers edge-to-edge support, ensuring you can maximize your mattress's entire surface area. No more fear of rolling or sliding off the edge. 10-Year Warranty:With a decade of quality assurance, we stand behind our product's durability and performance. Rest assured that your investment in better sleep is safeguarded for years to come. Australian Made:Proudly crafted in Australia, our mattress reflects the finest in Australian craftsmanship and quality standards. Chiropedic Mattress Factory Direct has over 30 years of experience proudly making 100% Australian-made mattresses. Awarded for excellence and innovation, Chiropedic holds exclusive patents in sleep technology, ensuring superior comfort and support. With trusted quality, factory-direct value, and a commitment to better sleep, Chiropedic is Australias leading mattress manufacturer.

Neo Furniture Australia

At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

• You will receive:

  • An order confirmation email after checkout.

  • A shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Locations

We currently deliver within Australia only, including:

• Victoria

• New South Wales

• Queensland

• South Australia

• Western Australia

• Tasmania

• Australian Capital Territory (ACT)

• Northern Territory

Delivery is available only to areas serviced by our freight and courier partners.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery postcode

• Product size and weight

• Supplier warehouse location

• Delivery method

Promotional Offers

From time to time, selected items may include Free Shipping Australia-wide.

For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Location	Delivery Estimate
Metro Melbourne / Sydney / Brisbane	2–7 business days
Regional Victoria / NSW / QLD	4–10 business days
SA / WA / TAS / NT	5–14 business days
Remote Areas	7–21 business days

Large furniture, pallet deliveries, or supplier-direct shipments may take longer.

Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive:

• Tracking number

• Courier or freight details

• Tracking link

You can monitor shipment progress directly with the courier.

Shopify supports tracking updates and delivery estimates at checkout.

6. Multiple Shipments

Because we use multiple suppliers, your order may arrive in separate deliveries.

Example:

• Dining table may ship from one warehouse.

• Chairs may ship separately.

You will receive tracking information for each shipment.

7. Authority to Leave

Where the courier allows:

• Parcels may be left in a safe place if no one is available to receive them.

• If a signature is required, the courier may attempt redelivery or leave collection instructions.

Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.

8. Damaged or Missing Items

Please inspect your order upon arrival.

If items arrive:

• Damaged

• Incorrect

• Incomplete

Please email us within 48 hours at info@neofurniture.com.au and include:

• Order number

• Photos of the damage

• Description of the issue

We will work with our supplier to resolve the issue as quickly as possible.

9. Delivery Delays

Delays can occur due to:

• Supplier stock availability

• Freight carrier delays

• Weather disruptions

• Regional delivery limitations

If there is a significant delay, we will notify you by email.

10. Change of Address

Please contact us immediately if your shipping details need to be changed.

Once an order has been dispatched, we may not be able to redirect shipments.

11. Pickup Option (Optional – If Enabled)

For selected items, Click & Collect / Pickup may be available.

Customers will receive:

• Pickup confirmation

• Collection address

• Available pickup time

No shipping charge applies to pickup orders.

12. Contact Us

Neo Furniture Australia

Email: info@neofurniture.com.au

Website: www.neofurniture.com.au

Questions about shipping? We're happy to help.