Sleep Firm Mattress King

Introducing the multi-award winning Sleep Firm Mattress with Exclusive S+ Pro 5 Zone Independent Spring System designed for sleepers looking for straight out firm support without feeling like they are sleeping on the floor. This Australian Made Mattress in a box is an Australian first and is designed specifically for those sleepers who prefer a firm support and comfort layer. The Sleep Firm has been designed and manufactured by the award-winning team at Chiropedic. With extensive knowledge within the mattress industry spanning over 100 years, you will sleep well, knowing you are sleeping on superior experience and quality. The core of this mattress is the exclusive S+ Pro 5 Zone Independent Spring System. Designed for advanced strength and spinal alignment, each Independent Spring is specifically placed within each of the 5 Zones to ensure it responds and supports the natural contour of the spine and body. For added strength, durability and longevity each spring is individually wrapped in N-100 Medical Grade Fabric which is 42% Stronger than any regular pocket spring. To achieve its advanced strength, the S+ Pro Spring has a super high spring count spread out across the 5 Zones. This ensures maximum support for the body and spine by breaking the spring into multiple levels. Firm Support is provided for the head, lower back/hips and the feet. Slight pressure relief is then provided for the shoulders and knees for comfort. Above the S+ Pro spring is the Sleep Firms exclusive Boomerang Foam which has been specifically designed and engineered for a compressed mattress. This premium density foam has an extremely high rebound level that does not lose its hardness, ensuring long-lasting firm support. The Boomerang Foam by Dunlop is Geca Certified and treated with Ultra-Fresh, which is anti-microbial. It is also a Dunlop Approved foam with the National Asthma Council Sensitive Choice. The top layer of the Sleep Firm Mattress is made using a high grade Adaptive knitted fabric combined with quilted foam which works to eliminate body impressions within the quilting. Made with a Variable Pressure Foaming process, its open cell structure provides excellent moisture dissipation through the top quilted layer of the mattress. The Adaptive fabric by Bekaert Deslee responds dynamically to temperature changes and keeps your sleep environment cool and dry, all night, every night. To ensure a firm supportive edge to encase the S+ Pro Spring and to prevent any roll-off, we also use the Boomerang Foam to create a foam box edge around the full perimeter of the mattress. A foam box technique is something you would find in a traditional retail store pocket spring mattress. For the sides of the mattress, the Sleep Firm uses a 3D Spacer fabric which is designed to ensure maximum air circulation around the sides of the mattress. For peace of mind, the Sleep Firm Mattress comes with one of the best warranties on the market for a mattress in a box. We know this is a quality Australian made mattress manufactured using only the best materials, and as such, it comes with a 15-year Warranty. Chiropedic Mattress Factory Direct has over 30 years of experience proudly making 100% Australian-made mattresses. Awarded for excellence and innovation, Chiropedic holds exclusive patents in sleep technology, ensuring superior comfort and support. With trusted quality, factory-direct value, and a commitment to better sleep, Chiropedic is Australias leading mattress manufacturer.

Neo Furniture Australia

At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

• You will receive:

  • An order confirmation email after checkout.

  • A shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Locations

We currently deliver within Australia only, including:

• Victoria

• New South Wales

• Queensland

• South Australia

• Western Australia

• Tasmania

• Australian Capital Territory (ACT)

• Northern Territory

Delivery is available only to areas serviced by our freight and courier partners.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery postcode

• Product size and weight

• Supplier warehouse location

• Delivery method

Promotional Offers

From time to time, selected items may include Free Shipping Australia-wide.

For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Location	Delivery Estimate
Metro Melbourne / Sydney / Brisbane	2–7 business days
Regional Victoria / NSW / QLD	4–10 business days
SA / WA / TAS / NT	5–14 business days
Remote Areas	7–21 business days

Large furniture, pallet deliveries, or supplier-direct shipments may take longer.

Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive:

• Tracking number

• Courier or freight details

• Tracking link

You can monitor shipment progress directly with the courier.

Shopify supports tracking updates and delivery estimates at checkout.

6. Multiple Shipments

Because we use multiple suppliers, your order may arrive in separate deliveries.

Example:

• Dining table may ship from one warehouse.

• Chairs may ship separately.

You will receive tracking information for each shipment.

7. Authority to Leave

Where the courier allows:

• Parcels may be left in a safe place if no one is available to receive them.

• If a signature is required, the courier may attempt redelivery or leave collection instructions.

Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.

8. Damaged or Missing Items

Please inspect your order upon arrival.

If items arrive:

• Damaged

• Incorrect

• Incomplete

Please email us within 48 hours at info@neofurniture.com.au and include:

• Order number

• Photos of the damage

• Description of the issue

We will work with our supplier to resolve the issue as quickly as possible.

9. Delivery Delays

Delays can occur due to:

• Supplier stock availability

• Freight carrier delays

• Weather disruptions

• Regional delivery limitations

If there is a significant delay, we will notify you by email.

10. Change of Address

Please contact us immediately if your shipping details need to be changed.

Once an order has been dispatched, we may not be able to redirect shipments.

11. Pickup Option (Optional – If Enabled)

For selected items, Click & Collect / Pickup may be available.

Customers will receive:

• Pickup confirmation

• Collection address

• Available pickup time

No shipping charge applies to pickup orders.

12. Contact Us

Neo Furniture Australia

Email: info@neofurniture.com.au

Website: www.neofurniture.com.au

Questions about shipping? We're happy to help.