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Description
[Sneakers Laces Package] Each order will include 2 pairs (4 laces), quantity 1 indicating that you will receive 2 pairs of flat shoe laces for sneakers in the same type and color. The length of the error range is 3-5 cm
[Flat Shoelaces Size] The sneakers shoelaces comes in premium polyester material. The width is 9 mm and the thickness is 2.5 mm. Perfect well with a range of shoes and boots. Some slight color differences are unavoidable due to the lighting effects of various computer displays
[Shoelaces Suitability] Features of the shoelaces include double layer, thick without being stiff and stay tied. The flat laces are suitable for sneakers, casual shoes, sports shoes, hiking shoes, and canvas shoes
[Different Colors] The flat shoelaces for sneakers have more than 31 colors and many different lengths with fine texture that you can choose from as per your preferences. The high-tech staining machinery used to make the laces ensures that they will not fade
[Steps to Use] Take off the shoelace that is now on it and measure the length from tip to tip. This is the required length. If your previous laces are too short or too long, add or subtract from your laces. Attention: the length of 60 cm - 90 cm is more suitable for shoes with less than 4 holes; For shoelaces over 100 cm in length, we recommend shoes with 5 or more holes
Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.
Shipping & Returns
Neo Furniture Australia
At Neo Furniture Australia, we work with trusted Australian and overseas supply partners to deliver quality furniture directly to your door. Because many items ship from our various warehousing facilities or directly from our suppliers, delivery times may vary depending on product type and your location.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Once your order is confirmed, we send it to our warehouse or supplier for packing and dispatch.
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Orders placed on weekends or public holidays are processed on the next business day.
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You will receive:
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An order confirmation email after checkout.
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A shipping confirmation email with tracking information once your order is dispatched.
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2. Shipping Locations
We currently deliver within Australia only, including:
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Victoria
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New South Wales
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Queensland
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South Australia
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Western Australia
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Tasmania
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Australian Capital Territory (ACT)
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Northern Territory
Delivery is available only to areas serviced by our freight and courier partners.
3. Shipping Charges
Shipping costs are calculated at checkout based on:
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Delivery postcode
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Product size and weight
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Supplier warehouse location
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Delivery method
Promotional Offers
From time to time, selected items may include Free Shipping Australia-wide.
For oversized furniture or bulky items, additional freight charges may apply to remote or regional areas. If applicable, we will contact you before dispatch.
4. Estimated Delivery Times
Estimated delivery times after dispatch:
| Location | Delivery Estimate |
|---|---|
| Metro Melbourne / Sydney / Brisbane | 2–7 business days |
| Regional Victoria / NSW / QLD | 4–10 business days |
| SA / WA / TAS / NT | 5–14 business days |
| Remote Areas | 7–21 business days |
Large furniture, pallet deliveries, or supplier-direct shipments may take longer.
Delivery times are estimates only and may vary during peak periods, holidays, or courier delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive:
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Tracking number
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Courier or freight details
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Tracking link
You can monitor shipment progress directly with the courier.
Shopify supports tracking updates and delivery estimates at checkout.
6. Multiple Shipments
Because we use multiple suppliers, your order may arrive in separate deliveries.
Example:
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Dining table may ship from one warehouse.
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Chairs may ship separately.
You will receive tracking information for each shipment.
7. Authority to Leave
Where the courier allows:
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Parcels may be left in a safe place if no one is available to receive them.
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If a signature is required, the courier may attempt redelivery or leave collection instructions.
Neo Furniture Australia is not responsible for parcels marked as delivered by the carrier.
8. Damaged or Missing Items
Please inspect your order upon arrival.
If items arrive:
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Damaged
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Incorrect
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Incomplete
Please email us within 48 hours at info@neofurniture.com.au and include:
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Order number
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Photos of the damage
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Description of the issue
We will work with our supplier to resolve the issue as quickly as possible.
9. Delivery Delays
Delays can occur due to:
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Supplier stock availability
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Freight carrier delays
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Weather disruptions
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Regional delivery limitations
If there is a significant delay, we will notify you by email.
10. Change of Address
Please contact us immediately if your shipping details need to be changed.
Once an order has been dispatched, we may not be able to redirect shipments.
11. Pickup Option (Optional – If Enabled)
For selected items, Click & Collect / Pickup may be available.
Customers will receive:
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Pickup confirmation
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Collection address
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Available pickup time
No shipping charge applies to pickup orders.
12. Contact Us
Neo Furniture Australia
Email: info@neofurniture.com.au
Website: www.neofurniture.com.au
Questions about shipping? We're happy to help.

